+44 20 7546 6030Gaming OGL/2018/5873/330
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How to reach us

Crazystar Casino Contact: Get Your Question Answered Fast

Live chat, e-mail and phone reach our team 24 hours a day, 7 days a week, and someone replies in minutes.

Talk to support Licensed and audited
Paid today
354,439 £
1,726 Playing now
Curaçao licensedOperating under license OGL/2018/5873/330 issued by Gaming Control Board Curaçao
12-minute payoutsAverage withdrawal time of 12 minutes, with £132M paid monthly to players
Bank-grade encryptionAll transactions protected by 256-bit TLS encryption and audited by BMM Testlabs
Three routes

Pick the Channel That Fits Your Question

Pick the route that matches your question and skip the queue entirely.

Chat Now, Not Later
Best for a quick question about a bonus, a game or a payment while you are playing. A member of the team usually answers within one minute, day or night.
Start the chat
Write It Down and Send It
Best for paperwork and anything you want in writing, such as verification or a bonus query. Write to [email protected] and expect a reply within twenty-four hours, any day.
Write to us
Can I Speak to Someone Now?
Best for anything urgent, like a locked account or a payment that has stalled. Call +44 20 7546 6030 in GMT and a person picks up within about five minutes.
Call the team
Crazystar Casino UK

Support for Players Here in the United Kingdom

Useful when you want to know who is behind the site and who can step in if things go wrong.

Reaching us

United Kingdom phone+44 20 7546 6030
Support time zoneGMT
Languages answeredEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Who watches

Supervisory authorityGaming Control Board Curaçao, license OGL/2018/5873/330

Getting help

Gambling support organisationsGamCare, BeGambleAware, GAMSTOP

Talk To Someone Independent, Not To Us

Crazystar Casino N.V. points players towards three independent organisations that help with gambling problems. Nothing you say to them reaches us, and their support costs you nothing.

GamCare. Trained advisers listen without judgement and offer practical help with gambling worries, day or night.

BeGambleAware. Awareness-raising advice and self-help tools for anyone concerned about their own play or someone else's.

GAMSTOP. A free service that blocks you from gambling sites and apps registered in the United Kingdom.

Continue Reading
Direct routing

When Your Message Needs a Particular Desk

Every inbox below is read by the team that owns the question, the same people who answer our chat.

Your account

Support, general questions[email protected]
Verification, identity documents[email protected]

Money matters

Payments, deposits and withdrawals[email protected]

Other desks

Complaints, formal disputes[email protected]
Privacy, personal data requests[email protected]
Business, partnerships and press[email protected]
Company Check

Check the Company Before You Play

Reassurance starts here when you want to know exactly who holds your account and your money.

The Company

Legal NameCrazystar Casino N.V.
Company Number631706 (Curaçao)
Registered AddressDr. M.J. Hugenholtzweg, Willemstad

The License

RegulatorGaming Control Board Curaçao
License NumberOGL/2018/5873/330

Written Contact

Support E-mail[email protected]
Know When Someone Answers

Hours and Typical Response Times

This settles how long you might wait before a real person answers each channel.

Live Chat

Live Chat Hours24 hours a day
Live Chat First Reply1 minute
Time ZoneGMT

E-mail

E-mail Address[email protected]
E-mail Reply24 hours

Phone

Phone Number+44 20 7546 6030
Phone Waiting Time5 minutes
Everything Sorted

What Do You Need To Know Before Contacting Us?

These short answers settle the details players ask about most, so your first message lands in the right place.

trustHow long do I wait if I contact you at night or on a weekend?+
Our desks are staffed around the clock, so a message at three in the morning on a Sunday reaches a person just as it would at midday. Live chat replies in about one minute at any hour, and phone calls in roughly five.
trustWhen you answer, what will you need from me?+
Have your registered email address and, where a payment is involved, the last four digits of the card handy. Please never share your password: our team has no reason to ask for it and cannot use it.
trustCan I shut my account down without giving an explanation?+
Yes, you can close your account at any time by asking our support team, and no reason is required. The same request also lets you set a break or a self-exclusion first, if you would rather pause than leave.
trustHow long does a data request take after I send it?+
Send a message from your registered email address to our privacy desk and ask for a copy or for erasure. You normally hear back within one month, and records we must keep for licensing are explained in the reply.
trustDo I need to make a formal complaint if the first reply misses the mark?+
Yes, do escalate it: reply to the same message and ask for a formal complaint review. Our complaints inbox takes it from there, and if the outcome still leaves you unhappy you may take it to the Gaming Control Board Curaçao.
trustWhat if my documents take longer than I expect?+
Most documents clear within four hours of arriving, so a straightforward check often finishes the same day. If a photo is blurred or a name differs from your details, we come back to you rather than leaving you guessing.
Escalation

A Clear Path to a Fair Outcome

Here is what to do when a first answer leaves you short and you want it looked at again.

Written Complaint to Support
Sit down and write to the support team with your account e-mail, the dates involved and what you expected to happen. Someone reads it and replies with their view. Never include your password, because no genuine member of staff will ever ask for it.
Ask for Your Reference
Once your complaint is logged, ask for a reference number so nothing gets lost. Keep that number beside every message, and the team answers within the usual reply window for e-mail.
Ask for a Manager's Review
If the reply still is not right, request a review by a manager and explain plainly why you disagree. A senior member of the team looks again at the facts before giving a final answer.
Taking It Further
Should the internal route leave you unhappy, you may take the matter to the Gaming Control Board Curaçao, the regulator named above. Bring your reference and the written replies so the case is complete.

Have These Ready Before You Contact Us

Line up a few simple things and the team helps you in one go.

  • Your registered e-mail address
  • The last four digits of your card
  • Any reference or ticket number
  • A short note of what went wrong
  • Screenshots of the issue if you have them

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